This is true, Its hard to say no to a customer. I have always and continue to do this but it has hurt my business. Offering something lower then what you charge just to get the business is tough not to do. When you get busy enough then you can stand more firm regarding your price. We stand firm now for the most part unless the customer gives us a paying referral at full price then we can offer discounts. We are there a long time cleaning the carpet and go the extra mile to ensure its as good as will ever look. So we need to keep our pricing where it is and the customer will get every penny's worth. If you live in Gilbert or surrounding areas and need carpet cleaning please give us a call.